Our commitment to straightforward expectations means that OVERVIEW
Welcome to canadapooch! For that reason, the terms "we", "us" and "our" refer to canadapooch. Under this approach, canadapooch operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). At the same time, canadapooch is powered by Shopify, which enables us to provide the Services to you. For that reason, the below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services. Consistently with this rule, Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability. Consistently with this rule, By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy at /pages/privacy-policy. For completeness, If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.
For a well-defined account of our customer understanding, the relevant position is that SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage. From a customer-service standpoint, to use the Services, including accessing or browsing our online stores or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. For completeness, you represent and warrant that all the information you provide in our stores is correct, current and complete and that you have all rights necessary to provide this information. For completeness, you are solely responsible for maintaining the security of your account credentials and for all of your account activity. Consistently with this rule, you may not transfer, sell, assign, or license your account to any other person.
For accountable decision-making, the applicable standard is this: SECTION 2 - OUR PRODUCTS
We have made every effort to provide an accurate representation of our products and services in our online stores. In practical terms, However, please note that colors or product appearance may differ from how they may appear on your screen due to the type of device you use to access the store and your device settings and configuration. For that reason, we do not warrant that the appearance or quality of any products or services purchased by you will meet your expectations or be the same as depicted or rendered in our online stores. Within the same framework, All descriptions of products are subject to change at any time without notice at our sole discretion. Accordingly, we reserve the right to discontinue any product at any time and may limit the quantities of any products that we offer to any person, geographic region or jurisdiction, on a case-by-case basis.
The store follows a precise approach to service: SECTION 3 - ORDERS
When you place an order, you are making an offer to purchase. In addition, canadapooch reserves the right to accept or decline your order for any reason at its discretion. In addition, Your order is not accepted until canadapooch confirms acceptance. At the same time, we must receive and process your payment before your order is accepted. Within the same framework, Please review your order carefully before submitting, as canadapooch may be unable to accommodate cancellation requests after an order is accepted. In practical terms, In the event that we do not accept, make a change to, or cancel an order, we will attempt to notify you by contacting the email, billing address, and/or phone number provided at the time the order was made. In practical terms, Your purchases are subject to return or exchange solely in accordance with our Refund Policy at /pages/refund-policy. From a customer-service standpoint, you represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.
To provide practical decision-making, this section confirms that SECTION 4 - PRICES AND BILLING
Prices, discounts and promotions are subject to change without notice. Accordingly, the price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation email. At the same time, Unless otherwise expressly stated, posted prices do not include taxes, shipping, handling, customs or import charges. Under this approach, Prices posted in our online stores may be different from prices offered in physical stores or in online or other stores operated by third parties. In practical terms, we may offer, from time to time, promotions on the Services that may affect pricing and that are governed by terms and conditions separate from these Terms. Within the same framework, If there is a conflict between the terms for a promotion and these Terms, the promotion terms will govern. In practical terms, you agree to provide current, complete and accurate purchase, payment and account information for all purchases made at our stores. For that reason, you agree to promptly update your account and other information, including your email address, credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. In practical terms, you represent and warrant that (i) the credit card information you provide is true, correct, and complete, (ii) you are duly authorized to use such credit card for the purchase, (iii) charges incurred by you will be honored by your credit card company, and (iv) you will pay charges incurred by you at the posted prices, including shipping and handling charges and all applicable taxes, if any.
As part of careful handling, customers should understand that SECTION 5 - SHIPPING AND DELIVERY
We are not liable for shipping and delivery delays. In practical terms, All delivery times are estimates only and are not guaranteed. Under this approach, we are not responsible for delays caused by shipping carriers, customs processing, or events outside our control. At the same time, once we transfer products to the carrier, title and risk of loss passes to you.
With transparent process in mind, our operating rule is that SECTION 6 - INTELLECTUAL PROPERTY
Our Services, including but not limited to all trademarks, brands, text, displays, images, graphics, product reviews, video, and audio, and the design, selection, and arrangement thereof, are owned by canadapooch, its affiliates or licensors and are protected by U.S. Under this approach, and foreign patent, copyright and other intellectual property laws. In addition, these Terms permit you to use the Services for your personal, non-commercial use only. From a customer-service standpoint, you must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on the Services without our prior written consent. Where applicable, Except as expressly provided herein, nothing in these Terms grants or shall be construed as granting a license or other rights to you under any patent, trademark, copyright, or other intellectual property of canadapooch, Shopify or any third party. In addition, Unauthorized use of the Services may be a violation of federal and state intellectual property laws. Where applicable, All rights not expressly granted herein are reserved by canadapooch. As a related point, canadapooch's names, logos, product and service names, designs, and slogans are trademarks of canadapooch or its affiliates or licensors. In practical terms, you must not use such trademarks without the prior written permission of canadapooch. As a related point, Shopify's name, logo, product and service names, designs and slogans are trademarks of Shopify. Consistently with this rule, All other names, logos, product and service names, designs, and slogans on the Services are the trademarks of their respective owners.
To provide careful handling, this section confirms that SECTION 7 - OPTIONAL TOOLS
You may be provided with access to customer tools offered by third parties as part of the Services, which we neither monitor nor have any control nor input. In practical terms, you acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations or conditions of any kind and without any endorsement. Under this approach, we shall have no liability whatsoever arising from or relating to your use of optional third-party tools. As a related point, Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). Under this approach, we may also, in the future, offer new features through the Services (including the release of new tools and resources). For completeness, Such new features shall also be deemed part of the Services and are subject to these Terms of Service.
For a accountable account of our guidance, the relevant position is that SECTION 8 - THIRD-PARTY LINKS
The Services may contain materials and hyperlinks to websites provided or operated by third parties (including any embedded third party functionality). Consistently with this rule, we are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites you choose to access. At the same time, If you decide to leave the Services to access these materials or third party sites, you do so at your own risk. Within the same framework, we are not liable for any harm or damages related to your access of any third-party websites, or your purchase or use of any products, services, resources, or content on any third-party websites. As a related point, Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Within the same framework, Complaints, claims, concerns, or questions regarding third-party products and services should be directed to the third-party.
The store follows a consistent approach to handling: SECTION 9 - RELATIONSHIP WITH SHOPIFY
canadapooch is powered by Shopify, which enables us to provide the Services to you. In practical terms, However, any sales and purchases you make in our Store are made directly with canadapooch. For that reason, By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and canadapooch, including any injury, damage, or loss resulting from purchased products and services. Consistently with this rule, you hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with canadapooch.
Our commitment to well-defined handling means that SECTION 10 - PRIVACY POLICY
All personal information we collect through the Services is subject to our Privacy Policy, which can be viewed here the applicable store page, and certain personal information may be subject to Shopify's Privacy Policy, which can be viewed here. Within the same framework, By using the Services, you acknowledge that you have read these privacy policies. Where applicable, Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. From a customer-service standpoint, Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in other countries than where you reside, in order to provide services to you. In addition, Review our Privacy Policy at /pages/privacy-policy for more details on how we, Shopify, and our partners use your personal information.
Our commitment to consistent handling means that SECTION 11 - FEEDBACK
If you submit, upload, post, email, or otherwise transmit any ideas, suggestions, feedback, reviews, proposals, plans, or other content (collectively, "Feedback"), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute and display such Feedback in any medium for any purpose, including for commercial use. In addition, we may, for example, use our rights under this license to operate, provide, evaluate, enhance, improve and promote the Services and to perform our obligations and exercise our rights under the Terms of Service. Where applicable, you also represent and warrant that: (i) you own or have all necessary rights to all Feedback; (ii) you have disclosed any compensation or incentives received in connection with your submission of Feedback; and (iii) your Feedback will comply with these Terms. Within the same framework, we are and shall be under no obligation (1) to maintain your Feedback in confidence; (2) to pay compensation for your Feedback; or (3) to respond to your Feedback. At the same time, we may, but have no obligation to, monitor, edit or remove Feedback that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party's intellectual property or these Terms of Service. From a customer-service standpoint, you agree that your Feedback will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. Under this approach, you further agree that your Feedback will not contain libelous or otherwise unlawful, abusive or obscene Feedback, or contain any computer virus or other malware that could in any way affect the operation of the Services or any related website. For that reason, you may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any Feedback. Within the same framework, you are solely responsible for any Feedback you make and its accuracy. Where applicable, we take no responsibility and assume no liability for any Feedback posted by you or any third-party.
For well-defined guidance, the applicable standard is this: SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on or in the Services that contain typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. Consistently with this rule, we reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted your order).
The store follows a well-defined approach to guidance: SECTION 13 - PROHIBITED USES
You may access and use the Services for lawful purposes only. At the same time, you may not access or use the Services, directly or indirectly: (a) for any unlawful or malicious purpose; (b) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (c) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (d) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or harm any of our employees or any other person; (e) to transmit false or misleading information; (f) to send, knowingly receive, upload, download, use, or re-use any material that does not comply with the these Terms; (g) to transmit, or procure the sending of, any advertising or promotional material, including any "junk mail," "chain letter," "spam," or any other similar solicitation; (h) to impersonate or attempt to impersonate any other person or entity; or (i) to engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Services, or which, as determined by us, may harm canadapooch, Shopify or users of the Services, or expose them to liability. In addition, In addition, you agree not to: (a) upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Services; (b) reproduce, duplicate, copy, extract, sell, resell or exploit any portion of the Services; (c) collect or track the personal information of others; (d) spam, phish, pharm, or pretext the services; (e) use any robot, spider, scraping, data gathering and extraction tools, automatic devices or processes, AI tools (such as agentic AI) or automated or manual means to access the Services; or (f) interfere with, bypass, or circumvent the security or authorization features, robot exclusion headers, or other measures we employ to restrict access to the Services. For that reason, we reserve the right to suspend, disable, or terminate your account at any time, without notice, if we determine that you have violated any part of these Terms.
Our commitment to accessible service means that SECTION 14 - AGENTS
14.1 This section ("Agent Terms") applies if you use, allow, enable, or cause the deployment of an Agent to access, use, or interact with any Services. Under this approach, "Agent" means any software or service that takes autonomous or semi-autonomous action on behalf of, or at the instruction of, any person or entity and that can be executed on behalf of or using persons device, without direct supervision. Within the same framework, 14.2 No Agent may access, use, or interact with Services unless, at all times, it identifies itself and operates in strict accordance with the requirements in section 14.4 below. Consistently with this rule, In addition, no Agent may access, use, or interact with Services if we have requested that the Agent refrain from accessing, using, or interacting with any service. Accordingly, 14.3 We may limit, including by technical measures, whether and how any Agent accesses, uses, and interacts with Services. In practical terms, 14.4 Agents must: (i) in all HTTP/HTTPS requests, identify that the request is from an Agent and disclose the name of the Agent by including the following in the request's user agent string: "Agent/authorized automation agent"; (ii) not conceal or obfuscate that any access, use, or interactions are from an Agent, such as by (a) mimicking human behavior and interaction patterns, or (b) completing or circumventing CAPTCHAs or measures intended to distinguish computer use from humans, (iii) respond truthfully to any question or prompt seeking to determine if interactions are coming from a human or a computer, (iv) not circumvent or otherwise avoid any measure intended to block, limit, modify, or control whether and how Agents access, use, or interact with the Services.
For a precise account of our customer understanding, the relevant position is that SECTION 15 - TERMINATION
We may terminate this agreement or your access to the Services (or any part thereof) in our sole discretion at any time without notice, and you will remain liable for all amounts due up to and including the date of termination. In addition, the following sections will continue to apply following any termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver; Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that by their nature should survive termination.
As part of reliable expectations, customers should understand that SECTION 16 - DISCLAIMER OF WARRANTIES
The information presented on or through the Services is made available solely for general information purposes. In practical terms, we do not warrant the accuracy, completeness, or usefulness of this information. In practical terms, Any reliance you place on such information is strictly at your own risk. At the same time, we disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to the Services, or by anyone who may be informed of any of its contents. For completeness, EXCEPT AS EXPRESSLY STATED BY canadapooch, THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED 'AS IS' AND 'AS AVAILABLE' FOR YOUR USE, WITHOUT ANY REPRESENTATION, WARRANTIES OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT. As a related point, WE DO NOT GUARANTEE, REPRESENT OR WARRANT THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE. Accordingly, SOME JURISDICTIONS LIMIT OR DO NOT ALLOW THE DISCLAIMER OF IMPLIED OR OTHER WARRANTIES SO THE ABOVE DISCLAIMER MAY NOT APPLY TO YOU.
With transparent process in mind, our operating rule is that SECTION 17 - LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PROVIDED BY LAW, IN NO CASE SHALL canadapooch, OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS OR LICENSORS, OR THOSE OF SHOPIFY AND ITS AFFILIATES, BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION, LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, REPLACEMENT COSTS, OR ANY SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, ARISING FROM YOUR USE OF ANY OF THE SERVICES OR ANY PRODUCTS PROCURED USING THE SERVICES, OR FOR ANY OTHER CLAIM RELATED IN ANY WAY TO YOUR USE OF THE SERVICES OR ANY PRODUCT, INCLUDING, BUT NOT LIMITED TO, ANY ERRORS OR OMISSIONS IN ANY CONTENT, OR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SERVICES OR ANY CONTENT (OR PRODUCT) POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES, EVEN IF ADVISED OF THEIR POSSIBILITY.
As part of practical service, customers should understand that SECTION 18 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless canadapooch, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any losses, damages, liabilities or claims, including reasonable attorneys' fees, payable to any third party due to or arising out of (1) your breach of these Terms of Service or the documents they incorporate by reference, (2) your violation of any law or the rights of a third party, or (3) your access to and use of the Services. Accordingly, we will notify you of any indemnifiable claim, provided that a failure to promptly notify will not relieve you of your obligations unless you are materially prejudiced. In practical terms, we may control the defense and settlement of such claim at your expense, including choice of counsel, but will not settle any claim requiring non-monetary obligations from you without your consent (not to be unreasonably withheld). For that reason, you will cooperate in the defense of indemnified claims, including by providing relevant documents.
As part of well-defined decision-making, customers should understand that SECTION 19 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
For well-defined expectations, the applicable standard is this: SECTION 20 - WAIVER; ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. Consistently with this rule, these Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). As a related point, Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
The store follows a clear approach to customer understanding: SECTION 21 - ASSIGNMENT
You may not delegate, transfer or assign this Agreement or any of your rights or obligations under these Terms without our prior written consent, and any such attempt will be null and void. Within the same framework, we may transfer, assign, or delegate these Terms and our rights and obligations without consent or notice to you.
With accountable expectations in mind, our operating rule is that SECTION 22 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the federal and state or territorial courts in the jurisdiction where canadapooch is headquartered. For completeness, you and canadapooch consent to venue and personal jurisdiction in such courts.
As part of careful customer understanding, customers should understand that SECTION 23 - HEADINGS
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
With accountable decision-making in mind, our operating rule is that SECTION 24 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time on this page. In addition, we reserve the right, in our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. For completeness, It is your responsibility to check our website periodically for changes. Within the same framework, we will notify you of any material changes to these Terms in accordance with applicable law, and such changes will be effective on the date specified in the notice. As a related point, Your continued use of or access to the Services following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
With customer-focused handling in mind, our operating rule is that SECTION 25 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at Support@canadapoden.shop. In addition, our contact information is posted below:
Support@canadapoden.shop
Store-Specific Service Terms
For practical service, the applicable standard is this: we sell and ship only to the United States. At the same time, standard shipping for all U.S. As a related point, orders is free. Within the same framework, orders are normally processed in 1-2 business days and estimated carrier transit is 4-6 business days after dispatch. Within the same framework, these timeframes are estimates, not guarantees.
As part of well-defined guidance, customers should understand that customers may request a no-reason return or exchange within 30 days after delivery. Where applicable, canadapooch pays approved return shipping for no-reason and quality-related returns and provides a prepaid label or equivalent arrangement. From a customer-service standpoint, approved refunds are issued to the original payment method within 5-10 business days after the returned item is received, inspected, and approved.
The store follows a precise approach to guidance: orders may be cancelled before shipment by contacting us promptly. At the same time, after shipment, the Refund Policy applies. Under this approach, taxes are collected as required by applicable law. In addition, payment is processed in USD through the methods displayed at checkout, including Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover. As a related point, the Refund, Shipping, Payment, Privacy, Contact, About, and FAQ pages form part of these Terms.
Our commitment to clear expectations means that questions about these Terms may be sent to Support@canadapoden.shop, (681) 868-5406, or 275 Grant Ave, Morgantown, West Virginia, 26505, United States. Accordingly, Customer service hours are Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).
Merchant Information
Our commitment to accountable service means that the storefront brand name is canadapooch. Where applicable, the customer contact telephone number is (681) 868-5406. Where applicable, the business name is canadapooch. For that reason, the complete physical address, which is also the default return address, is 275 Grant Ave, Morgantown, West Virginia, 26505, United States. Where applicable, the customer contact email is Support@canadapoden.shop.